Privacy Policy
Last Updated: 01-May-2026
Welcome to Koeman Nigeria. Your privacy is important to us, and we are committed to protecting any personal or business information you share with us while using our website and logistics services.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you interact with our website, freight forwarding services, customs clearing solutions, relocation services, and all related operations.
By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.
1. About Koeman Nigeria
Koeman Nigeria Limited is a leading clearing and freight forwarding company headquartered in South Western Nigeria. Incorporated in 2001 and operational since 2002, we specialize in:
- International Freight Forwarding
- Customs Clearing Services
- Cargo Handling
- Relocation Services
- Import & Export Logistics
- Shipping Coordination
- Supply Chain Solutions
With operational offices across Lagos, Abuja, Port Harcourt, Kano, Warri, and satellite locations nationwide, we provide efficient logistics solutions both locally and internationally.
2. Information We Collect
We may collect the following categories of information:
2.1 Personal Information
Including but not limited to:
- Full Name
- Email Address
- Phone Number
- Company Name
- Residential or Business Address
- Identification Information
- Shipping Information
- Billing Information
2.2 Shipment & Logistics Information
Including:
- Cargo Details
- Shipment Documentation
- Import/Export Information
- Customs Documentation
- Delivery Locations
- Tracking Information
2.3 Technical Information
When you use our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Access Time & Date
- Referral Sources
- Cookies & Analytics Data
3. How We Use Your Information
Your information may be used for the following purposes:
- Processing logistics and freight forwarding requests
- Customs clearing operations
- Shipment coordination and tracking
- Customer support and communication
- Invoice generation and payment processing
- Regulatory and legal compliance
- Service improvement and operational efficiency
- Fraud prevention and security monitoring
- Website analytics and optimization
- Marketing communications (where permitted)
4. Legal Basis for Processing Information
We process personal data based on:
- Contractual obligations
- Legal compliance requirements
- Legitimate business interests
- Customer consent where applicable
5. Information Sharing & Disclosure
We may share information with trusted third parties including:
- Shipping Lines
- Airlines
- Customs Authorities
- Port Authorities
- Government Agencies
- Warehousing Partners
- Payment Processors
- Technology Service Providers
- International Logistics Partners
Information is shared strictly for operational, legal, or compliance purposes.
We do not sell or rent personal information to third parties.
6. International Data Transfers
Due to the international nature of freight forwarding and logistics operations, your information may be transferred across borders and processed in different countries where our partners, service providers, or regulatory authorities operate.
By using our services, you consent to such transfers where necessary for operational execution.
7. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyze website traffic
- Remember user preferences
- Enhance website performance
- Support security and fraud prevention
Users may disable cookies through browser settings, although some website features may become unavailable.
8. Data Security
We implement reasonable technical and organizational security measures to protect information against:
- Unauthorized access
- Loss or theft
- Misuse
- Alteration
- Disclosure
- Cyber threats
However, no internet-based system can be guaranteed to be completely secure.
9. Data Retention
We retain information only for as long as necessary to:
- Fulfill logistics operations
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Maintain operational records
10. Client Responsibilities
Clients are responsible for ensuring that:
- Submitted information is accurate
- Shipping documentation is lawful and complete
- Cargo declarations are truthful
- Restricted or prohibited items are disclosed where applicable
Koeman Nigeria shall not be liable for delays or penalties arising from inaccurate information provided by clients.
11. Third-Party Links
Our website may contain links to external websites or third-party platforms. We are not responsible for the privacy practices, content, or policies of such external websites.
Users are advised to review third-party privacy policies independently.
12. Your Rights
Subject to applicable laws, users may have the right to:
- Request access to personal data
- Request correction of inaccurate data
- Request deletion of information
- Object to certain processing activities
- Withdraw consent where applicable
- Request data portability
Requests may be submitted through our official contact channels.
13. Children’s Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.
14. Compliance With Laws & Regulations
Koeman Nigeria operates in accordance with applicable:
- Nigerian laws and regulations
- International shipping regulations
- Customs compliance requirements
- Maritime operational standards
15. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time without prior notice.
Updated versions will be published on this page with the revised effective date.
16. Contact Information
For questions regarding this Privacy Policy or your personal information, please contact:
Koeman Nigeria Limited
Website: www.koemannigeria.com
Email: info@koemannigeria.com
Phone: +234 803 405 4207
