Refund & Cancellation Policy
Last Updated: 01-May-2026
At Koeman Nigeria, we are committed to providing reliable freight forwarding, logistics, customs clearing, and relocation services to our clients locally and internationally.
This Refund & Cancellation Policy outlines the terms governing service cancellations, refunds, payment obligations, and operational adjustments.
By engaging our services, you agree to the terms outlined below.
1. Scope of Policy
This policy applies to all services provided by Koeman Nigeria, including:
- Freight Forwarding
- Customs Clearing
- Cargo Handling
- Relocation Services
- Shipping Coordination
- Import & Export Logistics
- Warehousing Services
- Documentation & Processing Services
2. Service Cancellation Requests
Clients may request cancellation of services before shipment processing or operational execution begins.
Cancellation requests must be submitted officially through:
- Email communication
- Written notice
- Authorized company representatives
Cancellation requests are subject to review and operational status.
3. Non-Refundable Charges
The following fees may be non-refundable once incurred:
- Customs processing fees
- Port charges
- Government levies
- Documentation fees
- Inspection charges
- Administrative processing fees
- Booking fees
- Shipping line charges
- Airline reservation fees
- Third-party service charges
4. Refund Eligibility
Refunds may only be considered where:
- Payment was made in error
- Duplicate payment occurred
- Shipment processing did not commence
- Services could not be delivered due to internal operational limitations
All approved refunds shall be processed according to operational and financial review procedures.
5. Situations Where Refunds Will Not Apply
Refunds shall not apply in situations involving:
- Delays caused by customs authorities
- Government restrictions
- Port congestion
- Weather conditions
- Airline or shipping line disruptions
- Incorrect information supplied by clients
- Shipment seizure due to regulatory violations
- Force majeure events
- Failure of the client to provide required documentation
6. Partial Refunds
Where operational processing has already commenced, Koeman Nigeria reserves the right to:
- Deduct operational expenses already incurred
- Deduct third-party service charges
- Deduct administrative costs
before issuing any partial refund.
7. Refund Processing Timeline
Approved refunds may require:
- 7 – 30 business days
depending on: - Banking procedures
- Payment channels
- International transaction processing timelines
8. Shipment Delays & Operational Adjustments
While we strive for timely service delivery, shipping schedules may be affected by:
- Customs inspections
- Vessel scheduling
- Security procedures
- Weather conditions
- Port operations
- International trade restrictions
Such delays do not automatically qualify for refunds.
9. Client Responsibilities
Clients are responsible for:
- Providing accurate shipment details
- Ensuring cargo legality
- Submitting required documentation
- Paying all applicable charges promptly
Failure to comply may result in:
- Shipment delays
- Additional charges
- Cancellation without refund
10. Prohibited & Restricted Goods
Koeman Nigeria reserves the right to reject or cancel shipments involving:
- Illegal goods
- Counterfeit products
- Dangerous goods without declaration
- Restricted imports/exports
- Prohibited substances
Any costs arising from such shipments shall remain the responsibility of the client.
11. Force Majeure
Koeman Nigeria shall not be liable for service interruptions, delays, or cancellations arising from events beyond reasonable control, including:
- Natural disasters
- War
- Civil unrest
- Government actions
- Pandemic restrictions
- Port shutdowns
- Labor strikes
- Technical system failures
12. Chargebacks & Payment Disputes
Clients are encouraged to contact Koeman Nigeria directly before initiating payment disputes or chargebacks.
Fraudulent or unjustified chargebacks may result in:
- Suspension of services
- Legal recovery procedures
- Additional administrative costs
13. Policy Modifications
Koeman Nigeria reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice.
Updated versions will be published on this page.
14. Contact Information
For cancellation requests, refund inquiries, or billing support, contact:
Koeman Nigeria Limited
Website: www.koemannigeria.com
Email: info@koemannigeria.com
Phone: +234 803 405 4207
